For nearly a decade, the most distinguished minds in cancer care have advocated for shared decision-making — patients partnering with their clinicians to make informed decisions that are consistent with their needs, values, and preferences. Although widely perceived as the gold standard, it seems to be the exception rather than the rule.
My organization, CancerCare, has surveyed more than 3,000 American adults with cancer. Many of them noted that during their planning for treatment they did not have enough information about other treatment options, whether they would be able to work, the care they’d need at home, the cost of treatment, caregiver responsibilities, and opportunities for joining a clinical trial. That doesn’t sound like informed decision-making to me.
Many factors influence cancer treatment decisions, including safety, effectiveness, and cost. The emergence of new decision-support tools — value frameworks, pathways, guidelines, and the like — is helping inform physicians’ recommendations. But most of these tools are shaped through the eyes of providers and payers, and often ignore what matters most to patients.
Merging the person with the patient
Many years ago, a close friend of mine was diagnosed with stage 2 colon cancer. Since he was only 48, his oncologist recommended a post-surgery course of chemotherapy. After doing some homework, my friend opted against doing that. As a dentist, he perceived the possibility of peripheral nerve damage from chemotherapy as too risky. He was willing to sacrifice a few points on the survival curve in order to protect his ability to continue working and support his family.
Most cancer patients don’t have my friend’s capacity to assess the personal benefits and risks of a particular treatment. After receiving a cancer diagnosis, many nod their heads at a recommended treatment plan that may optimize effectiveness, safety, and cost, but may not consider their personal quality-of-life goals and priorities.
Participation in treatment planning
A recent CancerCare report, “The Many Voices of Value,” sought to shed light on how patients participate in deciding on a cancer treatment plan and how they view their roles and relationships with their care providers. Through conversations with cancer patients and oncology social workers, common themes emerged:
- Patients often feel they are not active participants in developing their cancer treatment plans
- Discussions about treatment planning are often overwhelming for people newly diagnosed with cancer
- Few people realize they can ask questions; even fewer know what questions to ask during these discussions
- Patients want their providers to recognize and appreciate the effect treatment has on their lives
- Patients’ priorities and perceptions of their treatment change over time.
Most of the cancer patients we talked with said that upon first learning they had cancer, they felt overwhelmed, anxious, and frightened. Many are eager to start treatment as soon as possible, even though for most cancers taking a few weeks to understand the diagnosis and get more than one treatment recommendation would help them make more rational decisions without compromising their prognosis.
At the outset of their cancer journeys, many people found it nearly impossible to articulate their priorities and understand the implications of their treatment choices. With time, though, many said they were better able to communicate with their care team what mattered most to them and to try to incorporate that into their care. By then, however, an initial treatment plan that may not have been aligned with their preferences was usually already underway.
Dr. Susan Love, a renowned breast surgeon who has also been a cancer patient as well as a care partner for a loved one with cancer, is all too familiar with the emotional and logistical complexities that assault individuals newly diagnosed with cancer. Although deeply committed to treatment plans that are built around patients’ preferences and priorities, she is also acutely aware of the time and resource pressures of clinical care delivery. “In this era of multi-modality care provided by a team of cancer specialists, the implementation of a treatment plan can resemble a relay race. And once it starts, we’re all on a well-choreographed path that can make it awkward to reconfigure,” she told me in a recent conversation.
When cancer is diagnosed, the first treatment regimen tried is generally the best shot for cure or control. But it is generally accompanied by short-term and sometimes long-term physical, emotional, and financial side effects. It can also foreclose later treatment options, including clinical trials. In other words, initial treatment decisions have significant implications for people with cancer and their families.
Our research findings reinforce the conclusion that new resources or approaches are needed to help patients understand and define their priorities and preferences — and to help providers ask about them — before treatment begins. Although most practices don’t collect this kind of information in patients’ electronic health records, intake forms could be modified to include questions about work life, household responsibilities, favorite activities, pending events (like weddings), and personal goals. Or a member of the care team could have an introductory conversation with a new patient that elicits this information, which can then be communicated to the rest of the team through the electronic health record or some other way.
To truly deliver patient-centric cancer care, providers and patients must partner to personalize the planning and implementation of cancer treatments in order to achieve the high-quality care that patients deserve and clinicians demand.
Ellen Miller-Sonet is the chief strategy and alliance officer for CancerCare, a national nonprofit organization providing free, professional support services and information to help people manage the emotional, practical, and financial challenges of cancer.
As a breast cancer patient for the past three years, I have not experienced patient-centric care and find it extremely difficult to influence what care I have received even though I ask a lot of questions. In only one instance, I was able to persuade my oncologist to adjust a medication. So this article is really addressing an important issue.
Kuddos to Ms. Sonet and CancerCare for engaging this important study which sheds new light on a problem for many cancer patients.
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