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When our second child, Zade, arrived in 2004, my wife and I thought we knew most of the hazards facing babies. Until the night in the fast food restaurant when Zade died.

At least that’s what it seemed like. I had taken him to the bathroom to change his diaper and he suddenly went limp, didn’t respond to me, and started turning blue. It was maybe 30 seconds, but it felt like an eternity. I can still feel the panic that engulfed me as I ran out of the bathroom screaming, with no idea what was wrong or what to do. An ambulance arrived and whisked my wife and son to the hospital. I followed with our daughter.


As we later learned, our son had experienced a febrile seizure.

These are fairly common: 2 to 5 percent of babies experience them. Most kids eventually stop having seizures and live totally normal lives. That’s exactly what happened to Zade.

The $16,000 ambulance ride, mostly covered by insurance, was followed by a few hours in the emergency department. Over the next few months of his toddlerhood, Zade had a few more seizures. Then they stopped. The terrible part of this story wouldn’t happen for another few years.


In 2009, I switched jobs and needed to buy health insurance for my family. This was before the Affordable Care Act had been passed, and I was required to provide dozens of pages of personal medical questions. Then followed humiliating discussions with a nurse from my new insurance company who asked about every single issue my family had ever experienced. He wanted to know when my birthmarks had started — I’m not kidding — and demanded letters, doctors notes, and intimate details about any time we had ever seen a doctor or taken a medication in our entire lives.

I told the nurse about Zade’s febrile seizures, my family history of high cholesterol, and even my struggles with depression. I knew that disclosing this information could potentially increase our premium, but if that’s what it took to get health insurance for my family, so be it.

Two weeks later, I received my insurance cards and a bill. I first noticed that I was now paying twice as much for our insurance as I had been. Then I noticed that the envelope held only three insurance cards; there wasn’t one for Zade. This insurance company, and five more after that, decided that my son might cost them too much money because of those seizures, which they called a pre-existing condition. So they simply rejected him from coverage.

For the next three years, Zade had no health insurance. I fought and pleaded with every major insurance company, to no avail. I tried to get him into a high-risk policy, but struck out there, too. Passage of the Affordable Care Act finally allowed me to provide my son with health insurance. He’s 13 now, and doesn’t remember this. But as his dad, I spent many sleepless nights terrified about what would happen if the seizures returned or he had an accident or any health issue.

Being unable to provide for and protect your children is one of the worst feelings a parent can endure. Zade’s being rejected for health insurance due to a pre-existing condition was one of the darkest days of my life. In many ways, it led me to start a company, GoodRx, as a way to take back control of my family’s health care decisions.

About 1 in 3 Americans, more than 130 million of us, have pre-existing conditions. It’s surprisingly easy to become part of that group. A friend of mine couldn’t get insurance because he was too tall; apparently tall people are more likely to have health problems. Others have been turned away because they work in high-risk professions, such as being a firefighter or police officer. Some are unable to get health insurance because of family history, regardless of their own current health. When companies can refuse to insure individuals because they have pre-existing conditions, at any moment you could find yourself without health coverage.

Recent moves by the Justice Department, the attorneys general of 11 states, and Congress seem to be paving the way for companies to once again use pre-existing conditions to exclude individuals from getting health insurance. As part of the dismantling of the Affordable Care Act, the individual mandate requiring all Americans to have insurance or face a tax penalty has basically been removed. Now another important part of the act, that health insurance companies can’t refuse to cover you or charge you more just because you have a pre-existing condition, is also on the chopping block.

Depending on how these moves play out, the recent ruling from Texas may include policies that individuals buy through the health insurance exchanges as well as employer-sponsored plans. In simple terms, it could mean that even if you have a full-time job and your employer provides insurance, you might not be able to get coverage.

The Affordable Care Act is far from perfect and, as a nation, we still need to come up with a way to rein in our out-of-control health care costs, which currently consume 26 percent of the U.S. budget and rising. But if our country chooses not to provide health care for all of its citizens, and lets private insurance companies decide who they’ll cover, we’re defying some basic tenets of what it means to be an American — fairness and social security for all.

After the ACA was enacted, my family was no longer interrogated about its health history and my son has been insured. Today, however, I’m worrying again that Zade might be uninsured, and about my friend who bravely survived liver cancer, and about the millions of Americans who battle mental health issues, high cholesterol, a family history of anything, or any condition that is deemed too expensive to cover.

I started GoodRx to help provide Americans with information they could use to find affordable health care. The recent decisions by the Justice Department and others seem to be moving in the opposite direction.

Most other developed nations have figured out how to provide basic levels of public or private health insurance, yet America is considering taking away that option. This can’t end well, and will likely result in increasing costs as more Americans use the emergency department as their doctor and are discouraged from getting preventive care.

Zade and millions of Americans like him deserve better.

Doug Hirsch is the co-founder and co-CEO of GoodRx.

  • Some of these comments have no basic decency. Comparing someone with a pre-existing condition needing insurance to LIVE to someone wanting car insurance after an accident is downright insane. The person who had the accident knew the risks when they drove onto that road. A person doesn’t know the risks of being BORN with predispositoon to genetic diseases, tumors that come about for NO reason, and a mountain of other ridiculous “pre-existing conditions” insurance companies want to claim exempt people from getting the care they need so they don’t die.
    The day people got political about the lives and well-being of others is the day our species was doomed. How can people be so callous. And for the argument of people “deliberately ruining their health,” how much of that is because of society and the pharmaceutical companies to begin with, with their “treat the symptoms not the cause” model. You get prescribed pill upon pill upon opiod upon narcotic to treat the symptoms because you either can’t shell out the massive check to get a surgery, or because you can’t afford a whole panel of diagnostic testing. People start to smoke because of stress, because of money issues, because of depression. WHY are we so blind to the fact that if these people had good insurance they would not be stressed, they would have money to treat anything from diabetes to depression, and to afford the tests needed to diagnose and treat something.
    Insurance is exactly that, to pad the fall. Some people fall from birth, some people fall because the system itself failed them. Have more compassion and empathy for people for God’s sake.

  • I agree with Mr. Robinson. The purpose of insurance is to spread the monetary risk among a group of people of similar health prospects. You hope nothing bad will happen and your premiums will be used to help people to whom something bad DOES happen, so they are relieved of at least the monetary consequences. As you would be if the bad thing happened to you.
    People who consider insurance as merely a way to get somebody else to pay their medical expenses are endorsing a parasitic model: To rob Peter to pay Paul.
    SOMEBODY has got to pay for medical care. To say the government should is to say others should be taxed to pay for your family’s expenses. Very unfair to people who keep healthy lifestyles and choose to have high-deductible insurance or do without altogether. Most of my life I was healthy, uninsured and paid cash whenever I needed some little thing. The ACA forced me to get Medicare, which I pay for (unwillingly) and never use. If something bad happens, that’s my problem and I accept the responsibility.
    Insurance is not the answer. Universal (single-payer) will just make the problem worse. Much worse. Competition needs to be rebuilt into the system. The more patients who pay for their own care, the better competition will keep prices down. Nowadays nobody who is insured even looks at the bills and doctors and hospitals charge any idiotically high figure they want. As long as everybody else in the area is charging similar
    outrageous fees, insurance pays.
    I’m sorry your son got put through the wringer by those insurance companies. It should have been possible to get coverage by a more sensible company, or at least, until you found one, to exclude the seizures. If they were as rare as you say and by a certain age a kid is over and done with them, they should not have caused any further problem and coverage excluding them would be just as good. You should be able to get the insurance company to agree to cover them after, say, two or so years with no recurrence. (If not, you’re in with the wrong company.)
    Demanding universal government-run insurance is just a request to raise taxes and to compel me to pay your expenses. Somebody’s got to pay a given expense. The question is whether it is ethical to compel Peter to pay for Paul, while Peter has made his own arrangements. Effort should rather be exerted in using competition to keep a lid on prices.
    Many years ago I consulted a surgeon about a possible surgical procedure. The fee was $15. Nowadays try getting out with a bill of less than $200. (Paradoxically, even higher if you pay cash.)
    Have their costs gone up that much?

    • Somebody spoke about lifestyle. There are many people who’s lifestyle had nothing to do with Their diseases. People do get Lung Cancer and never smoked. All i’m Saying is that they should not be allowed to deny coverage to anyone who’s pre existing condition is Genetic or no fault of their own.

  • I really agree I thank you so much I’m so happy for all I have no insurance and a lung disease and lots of health problems I know how hard it must have been to watch your son my grandson had bad seizures our daughter past away17 years ago it is always like yesterday I have been seeing a doctor because of her for years I have no insurance for all my doctors have to pay for visits and very expansive medicine and don’t know how much longer I can handle it my husband works so hard and we have no insurance because I can’t get any or afford insurance but I Thank you and your family GOD BLESS ALL

  • Mr. Hirsch,

    I’m delighted to hear that your son is OK now… and that insurance is available.

    That said, I take issue with the accuracy of your statement that “basic tenets of what it means to be an American — fairness and social security for all”.

    In fact, the basic tenets of this country were put into place go guarantee everyone the opportunities to live free of government intrusion and to pursue happiness in whatever form they desire. This social contract comes with the expectation of personal responsibility. At NO POINT is our government obligated to take care of anyone!

    Sure, we’ve modified the social contract in the past (e.g. Social Security) and have programs in place to catch people who fall through the cracks (such as Medicaid). Sadly, there is evidence to suggest that these programs have done more long-term harm than good. Americans remain some of the highest donators to charitable institutions in the world… and in my opinion those smaller groups can do far more good with less money than an overreaching and bloated government bureaucracy.

    I do not suggest that nothing needs to be done, but we must either subscribe to open markets – where consumers and business set pricing through supply and demand – OR to a government nanny-state.

    What YOU are going (goodrx) has accomplished more good… for more people… than if the government had attempted the same thing. THIS is exactly the type of thing a free market environment can put together.

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