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Most attempts to use artificial intelligence to transcribe doctor visits are aimed at limiting documentation burdens for physicians and making it easier to load clinical information into electronic health records.

A new company founded by a cardiologist at the University of Pittsburgh Medical Center (UPMC) is flipping that script: It is focused on transcribing visits for patients, documenting key details about their visits on a personalized app that they control.


In recent weeks, UPMC has begun to incorporate the company’s app into telemedicine visits with primary care physicians and cardiologists, part of an effort to improve the quality of virtual encounters during the coronavirus pandemic. The company, named Abridge, provides patients with a recording and transcript of their visits, and uses AI to highlight symptoms, diagnoses, and the names of prescriptions.

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