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Buoyed by the pandemic, 2020 was undoubtedly the year that telehealth turned the corner to mainstream. But for savvy investors, the big question isn’t what’s hot now it’s what’s the future holds. 

“If it’s straight telehealth, we’re not interested,” Lynne Chou O’Keefe, founder and managing partner of Define Ventures, said on a panel Wednesday on digital health business opportunities at the all-virtual Consumer Electronics Show. “To me, telehealth is a pipe… It’s about the use case and what are we trying to solve.” 

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She pointed to her firm’s investment in MedArrive as an example of a company with a telehealth component that’s got the right idea. MedArrive, which launched out of stealth mode this fall, plans to send paramedics and EMTs to deliver home-based care under the supervision of remote physicians who are “piped” in. 

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