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Artificial intelligence is a transformative tool in the workplace — except when it isn’t.

For top managers, state-of-the art AI tools are a no-brainer: in theory, they increase revenues, decrease costs, and improve the quality of products and services. But in the wild, it’s often just the opposite for frontline employees who actually need to integrate these tools into their daily work. Not only can AI tools yield few benefits, but they can also introduce additional work and decrease autonomy.

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