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Chatbots like OpenAI’s ChatGPT can hold fun conversations across many topics. But when it comes to providing people with accurate health information, they need help from humans.

As tech enthusiasts who research and develop AI-driven chatbots in health care, we are optimistic about the role these agents will play in providing consumer-centered health information. But they must be developed with specific uses in mind and be built with precautions to safeguard their users.

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